FREQUENTLY ASKED QUESTIONS (FAQ)
Welcome to the Muhammod.com Help Center.
Below are answers to the most common questions our customers ask regarding orders, delivery, payments, returns, and customer support.
- How can I place an order?
You can place an order through any of the following methods:
- Directly through our website
- WhatsApp Order
- Facebook Page Message
- Phone Call
- Website Live Chat
Choose whichever method is most convenient for you.
- How do I track my order?
You can track your order by:
- Contacting our support team
- Sending your Order ID through WhatsApp
- Calling our customer support number
- Messaging our Facebook page
Please provide your Order Number and Mobile Number for faster assistance.
- What payment methods are available?
We currently support:
- Cash on Delivery (COD)
- bKash
- Nagad
- Bank Transfer
- Partial Advance Payment (Selected Products)
- Prepaid Payment (Selected Products)
Additional payment options may be added in the future.
- What are the shipping charges?
Standard Delivery:
- Inside City Areas: ৳90
- Outside City Areas: ৳140
Shipping charges may vary for large, heavy, fragile, custom-made, or special products.
- How long does delivery take?
Estimated Delivery Time:
- Major Cities: 2–3 Business Days
- Outside Major Cities: 3–4 Business Days
- Remote Areas: 3–5 Business Days
Delivery times may vary due to weather, courier performance, holidays, and product availability.
- Do you offer express delivery?
Express delivery may be available for selected products and locations.
Please contact our support team before placing your order to confirm availability.
- Can I change or cancel my order after placing it?
Yes.
Orders may be changed or canceled before processing or dispatch.
Once an order has been shipped, cancellation may no longer be possible and our Return & Refund Policy will apply.
- What should I do if I receive a damaged, defective, or incorrect product?
Please contact us immediately and provide:
- Order Number
- Product Details
- Photo or Video Evidence
Our support team will review the issue and guide you through the replacement or return process.
- Do you offer returns or refunds?
Yes.
Eligible products may qualify for:
- Replacement
- Return
- Refund
Please review our Refund & Return Policy page for detailed eligibility conditions.
- How can I contact customer support?
Phone / WhatsApp:
+880 1401-367861
Email:
Business Address:
Hospital Road,
Noapara, Abhaynagar,
Jashore, Bangladesh
- Are your products authentic and quality checked?
Yes.
We strive to provide quality products and maintain transparent business practices. Product quality, customer satisfaction, and ethical business standards are among our highest priorities.
- What if I need additional assistance?
Our customer support team is always ready to assist you regarding:
- Orders
- Delivery
- Payments
- Returns
- Product Information
- General Inquiries
Thank you for choosing Muhammod.com.